General Terms and Conditions


Purchases from our webshop are regulated by the Swedish law, primarily the Swedish Distance and Doorstep Sales Act. Waldraud sells you the ordered products to the following terms and conditions (GTC).

Conclusion of the contract

At Waldraud, you can order by mail, by phone or in the online store. The contract between you and Waldraud comes about because of your order and the acceptance of the order by Waldraud. You will be notified of the acceptance of the order by e-mail. If you order in the online store, you will receive an automatic order confirmation. This confirmation merely confirm the conclusion of an electronic ordering system, the contract is only valid with the explicit acceptance of the order by Waldraud. Waldraud may refuse an order without reason. You as customer have the right to cancel the agreement within 14 days, according to the Distance and Doorstep Sales Act. The period of the right of withdrawal starts from the day you receive the product.

Conditions of delivery

Waldraud delivers the products ordered by you to the designated address in most countries. Orders within Sweden are shipped by Post Nord by means of registered package. For shipments outside of Sweden, Waldraud uses FedEx. Waldraud reserves the right to choose a different delivery method in individual cases.

Shipping prices are calculated automatically based on weight and volume of products, on your location and on your chosen delivery speed and will be transparently shown during the ordering process. If not noted differently in the product description, the delivery time is normally 2-5 workdays for products that we have on stock, depending on the mode of delivery you choose. Please note that if we do not have them on stock, the delivery time is either mentioned in the product description or we will inform you as soon as you have placed your order.

The risk for the ordered goods are transferred to you once the parcel has been handed over to the delivery provider. Should a damage occur during the transport to you, please document them with photos and immediately contact the delivery provider to let them know about the damage. Please also inform us on

The products offered at Waldraud will be shipped within 2 workdays after your order. For orders of larger furnishing items, we will contact you individually with the acceptance of the order and the let you know the expected delivery time. For customized products we will inform you about the conditions when we confirm your order.

Shipping price will be calculated at checkout. Customers outside the European Union are exempt from value added tax and will get the option to deduct 20% of the order amount at checkout by using a specific discont code. Still, there might be additional costs upon delivery (customs, handling fee and/or the country's VAT).

Terms of payment

When ordering by mail or telephone the delivery of the goods usually takes place after successful payment. For customized products, we will inform you about the conditions when we confirm your order.


The delivered goods remain the property of Waldraud until full payment of the purchase price.

Defects / Returns

You have to check the ordered products immediately upon receipt for defects and completeness and notify Waldraud of any defects within five days of receipt of products in writing or by e-mail ( Later carried complaints will not be considered. Waldraud will get in touch with you after receipt of the notice to find a solution for you. Waldraud is entitled to replace the defective products with perfect products or against a gift voucher in the amount of the purchase price of the defective products. Returns of defective products without our written consent will not be accepted. Shipping costs will not be refunded.

Attention: Returnable items must be returned within 10 days from the date you received the product. The returned product must be new, unworn, unwashed and in its original condition, including label(s) and original undamaged packaging.

The cost of the return shipment is covered by you.

The ordered product/s can be returned to the following postal address:

Waldraud AB
Sandvägen 45a
SE-236 36 Höllviken

Privacy policy

Waldraud processes personal data of customers in strict compliance with the applicable General Data Protection Regulation (GDPR).

Collection, processing and use of personal data

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. .

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

You can read more about how Shopify uses your Personal Information here:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors such as Stripe and Paypal, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. For the processing of payments we pass on your payment data to the credit institution charged with the payment.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

If you want to see your data or have it deleted, please contact

Use of cookies

We use cookies on various pages to make your visit to our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

You can visit our site without providing any personal information. We only store access data without personal reference such as the name of your Internet service provider, the page from which you are visiting us or the name of the requested file. These data are evaluate for the improvement of our offer and do not allow any conclusion on your person. Google Analytics can be used for this purpose. You have the possibility to prevent this analysis by using special software. Personal data (name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number) is only collected if you voluntarily provide it to us when ordering goods or registering for our newsletter.

As mentioned above, we are not responsible for the third parties’ private policies. Thus, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. When entering our website you can opt-in or opt-out the cookie banner. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as

Order Procedure.

We use the data provided by you for the fulfilment and processing of your order. Your data is stored through Shopify’s data storage, databases and the general Shopify application. With complete processing of the contract and complete payment of the purchase price, your data will be blocked for further use and deleted after expiry of the tax and commercial law regulations, unless you have expressly consented to the further use of your data.

Google Analytics

We use the web analysis tool Google Analytics to be able to measure, for example, the number of visitors we have. This information is needed in the work of the site but also to be able to tell potential advertisers how many they can reach by advertising on The service stores, for example, which browser you use and which pages you visit with us.

Facebook Ads

Though the Shopify platform, we are connected to Facebook throught the Facebook Pixel in or to create interest-based ads. The service allows us to target visitor based on our customers interest.

Pinterest Ads

Though the Shopify platform, we are connected to Pinterests platform in order to create interest-based ads / remarketing ads. The service allows us to target visitor based on our customers interest.


When registering for the newsletter or opting in to “keep me up to date on news and exclusive offers”, your e-mail address will be used for your own advertising purposes with your consent until you unsubscribe from the newsletter. You can unsubscribe at any time.

Your Consent

By using our site, signing up for e-mail subscriptions or placing any order, you consent to our privacy policy. Your personal data is protected under the Swedish Personal Data Act (PUL). When you place an order, you give your consent for us to gather, store and process your information. If you are under 16 you must let your parents or guardian know about our Privacy Policy before registering to use this site. We reserve the right to only accept orders from those over 18 years.

Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. For the processing of payments we pass on your payment data to the credit institution charged with the payment.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Right to information

You have a right to free information about your stored data as well as if necessary, a right to correction, blocking or deletion of these data.

For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper:


If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Contact person for data protection

If you have any questions regarding the collection, processing or use of your personal data, information, correction, blocking or deletion of data or revocation of consents given, please contact us at

Other important information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Force Majeure

Waldraud is not responsible for delays or failure to fulfil our obligations if the delay or the failure has arisen because of an event that lies beyond our reasonable control. Examples of such incidents include war, civil unrest, infrastructure problems, government interventions, fires, floods, accidents, storms, strikes, lockouts, sabotage, major accidents or other types of natural disasters that could affect us or our suppliers.

Place of fulfilment, jurisdiction and applicable law

For the place of fulfilment of our deliveries and for your transaction of the price our location of business in Höllviken (Sweden) shall apply.

The terms and conditions concluded under this GTC are subject to Swedish law. The application of the United Nations Convention on Contracts for the International Sale of Goods (United Nations Convention on Contracts for the international sale of goods, CISG) is excluded. With the acceptance of your order by Waldraud a sale contract comes about. Where these provisions hold nothing to the contrary, the provisions of the Swedish Code of Obligations apply. Jurisdiction is Höllviken SE-236 36.

Final provisions

The contractual relationship is subject to the general terms and conditions of Waldraud valid at the date and time of the conclusion of the contract. These are particularly valid if they differ from those of the client. If any provision of these terms and conditions are or become invalid, this shall not affect the validity of the remaining conditions.

Waldraud AB, updated on 22.09.2021