General Terms and Conditions


Waldraud sells you the ordered products to the following terms and conditions (GTC).

Conclusion of the contract

At Waldraud, you can order by mail, by phone or in the online store. The contract between you and Waldraud comes about because of your order and the acceptance of the order by Waldraud. You will be notified of the acceptance of the order by e-mail. If you order in the online store, you will receive an automatic order confirmation. This confirmation merely confirm the conclusion of an electronic ordering system, the contract is only valid with the explicit acceptance of the order by Waldraud. Waldraud may refuse an order without reason.

Conditions of delivery

Waldraud delivers the products ordered by you to the designated address in most countries. Delivery within Switzerland is done with the Swiss Post by means of registered package. For shipments outside of Switzerland, Waldraud uses Fedex. Waldraud reserves the right to choose a different delivery method in individual cases.

Shipping prices are calculated automatically based on weight and volume of products, on your location and on your chosen delivery speed and will be transparently shown during the ordering process. If not noted differently in the product description, the delivery time is normally 2-5 workdays for products that we have on stock, depending on the mode of delivery you choose. Please note that if we do not have them on stock, the delivery time is either mentioned in the product description or we will inform you as soon as you have placed your order.

Referring to art. 185 para. 2 of the Swiss Code of Obligations Waldraud states, that the benefit and risk for the ordered goods are transferred to you once the parcel has been handed over to the delivery provider. Should a damage occur during the transport to you, please document them with photos and immediately contact the delivery provider to let them know about the damage. Please also inform us on

The products offered at Waldraud will be shipped within 2 workdays after your order. For orders of larger furnishing items, we will contact you individually with the acceptance of the order and the let you know the expected delivery time. For customized products we will inform you about the conditions when we confirm your order.

Shipping price will be calculated at checkout. Deliveries outside Switzerland: you can deduct Swiss VAT ar checkout.

Terms of payment

When ordering by mail or telephone the delivery of the goods usually takes place after successful payment. For customized products, we will inform you about the conditions when we confirm your order.


The delivered goods remain the property of Waldraud until full payment of the purchase price.

Defects / Returns

You have to check the ordered products immediately upon receipt for defects and completeness and notify Waldraud of any defects within five days of receipt of products in writing or by e-mail ( Later carried complaints will not be considered. Waldraud will get in touch with you after receipt of the notice to find a solution for you. Waldraud is entitled to replace the defective products with perfect products or against a gift voucher in the amount of the purchase price of the defective products. Returns of defective products without our written consent will not be accepted. Shipping cots will not be refunded.

In Switzerland, in contrast to EU countries, there is no right of withdrawal from your contractual order. Your order is legally binding.

Returns of non-defective products are generally not possible.

Products of the following product categories from our website are excluded from this no-return policy (items bought on sale cannot be returned):

  • Fashion Women Tops
  • Fashion Women Dresses
  • Fashion Women Bottoms
  • Fashion Women Shoes
  • Fashion Men Tops
  • Fashion Men Bottoms
  • Fashion Men Bottoms
  • Fashion Men Shoes

Attention: Returnable items (so the products from above categories) have to be returned within 10 days from the date you received the product. The returned product must be new, unworn, unwashed and in its original condition, including label(s) and original undamaged packaging and be returned with the enclosed invoice.

The cost of the return shipment is covered by you.

The returns can be sent back by mail to the following postal address

Waldraud AG
Josefstrasse 142
CH-8005 Zurich

Privacy policy

Waldraud processes personal data of customers in strict compliance with the applicable data protection law (including GDRP).

Collection, processing and use of personal data

You can visit our site without providing any personal information. We only store access data without personal reference such as the name of your Internet service provider, the page from which you are visiting us or the name of the requested file. These data are evaluated exclusively for the improvement of our offer and do not allow any conclusion on your person. Google Analytics can be used for this purpose. You have the possibility to prevent this analysis by using special software. Personal data is only collected if you voluntarily provide it to us when ordering goods or registering for our newsletter. We use the data provided by you without your separate consent exclusively for the fulfilment and processing of your order. With complete processing of the contract and complete payment of the purchase price, your data will be blocked for further use and deleted after expiry of the tax and commercial law regulations, unless you have expressly consented to the further use of your data. When registering for the newsletter, your e-mail address will be used for your own advertising purposes with your consent until you unsubscribe from the newsletter. You can unsubscribe at any time.

Use of cookies

We use cookies on various pages to make your visit to our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard disk at the end of the browser session (so-called session cookies). Our partner companies are not permitted to collect, process or use personal data via our website using cookies.

Your Consent

By using our site, signing up for e-mail subscriptions or placing any order, you consent to our privacy policy. If you are under 16 you must let your parents or guardian know about our Privacy Policy before registering to use this site. We reserve the right to only accept orders from those over 18 years.

Passing on of personal data

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. For the processing of payments we pass on your payment data to the credit institution charged with the payment.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Right to information

According to the Swiss Federal Data Protection Act you have a right to free information about your stored data as well as if necessary a right to correction, blocking or deletion of these data.

Contact person for data protection

If you have any questions regarding the collection, processing or use of your personal data, information, correction, blocking or deletion of data or revocation of consents given, please contact us at

Other important information

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. If you opt in to "keep me up to date on news and exclusive offers", we use mailchimp maybe other channels to send you this information.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Place of fulfilment, jurisdiction and applicable law

For the place of fulfilment for our deliveries and for your transaction of the price our location of business in Zurich shall apply.

The terms and conditions concluded under this GTC are subject to Swiss law. The application of the United Nations Convention on Contracts for the International Sale of Goods (United Nations Convention on Contracts for the international sale of goods, CISG) is excluded. With the acceptance of your order by Waldraud a sale contract according to Art. 184 et seq. of the Swiss Code of Obligations comes about. Where these provisions hold nothing to the contrary, the provisions of the Swiss Code of Obligations apply. Jurisdiction is Zurich 8005.

Final provisions

The contractual relationship is subject to the general terms and conditions of Waldraud valid at the date and time of the conclusion of the contract. These are particularly valid if they differ from those of the client. If any provision of these terms and conditions are or become invalid, this shall not affect the validity of the remaining conditions.

Waldraud, updated on 24.05.2018